Shipping policy

Shipping policy

Last updated: 26/9/26

Mail Club delivery

Delivery is included at no additional charge for Mail Club orders to the destinations available at checkout.

UK Mail Club orders use Royal Mail Large Letter. Mail Club orders to eligible international destinations use Royal Mail International Standard. Both delivery options are free. Available destinations and delivery options are confirmed at checkout.

Mail Club orders are fulfilled by dispatch month, not order month. Please check the dispatch information shown when you order for the applicable mailing. Subscribe between the 1st and end of a month to receive the next months box.

Other orders

Shipping options and charges for products outside Mail Club are shown at checkout before you place your order.

Dispatch and delivery

Please allow up to 2 working days for items to be picked and packaged ready for postage. Delivery times can vary by destination and postal conditions. We’ll let you know if we become aware of a significant issue affecting your order.

Tracking

Tracking depends on the delivery service used. Royal Mail 48 includes tracking and is most used.

Address changes

Please check your delivery address carefully at checkout. If you need to change it, contact us at bysarahlynne@gmail.com as soon as possible, including your order number. We’ll try to help before dispatch, but we can’t guarantee an address change once an order has been sent.

Delayed, lost or damaged orders

If your order is delayed, missing or arrives damaged, contact us at bysarahlynne@gmail.com with your order number. For damage, please include photographs of the item and packaging where possible. We’ll look into it and discuss the appropriate next steps with you.

International duties and taxes

International orders may be subject to import VAT, duties or handling charges set by the destination country. These will be payable on receipt of goods.

Contact

For shipping questions, email bysarahlynne@gmail.com